Control room Supervisor

To manage the day-to-day operational requirements in line with customer and contractual expectations by leading and managing the assigned security team. This includes day to day responsibility of operating and managing Security Control Room, Post Room & Loading Bay, Front of House, Alarm Responses, etc. To be the initial management contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents. As a Security Supervisor you will play an active role in incident response and take on the role of Incident Manager for any major incidents on site. Maintaining a safe and secure environment for visitors, staff and contractors is expected.

Manage welfare, development, and performance of assigned and immediate Bidvest Noonan team members and all aspects of the Security shift team member’s duties, ensuring they are compliant and conversant with agreed procedures, taking responsibility of the professional conduct, development/succession planning and performance management of the team.

• Ensure that all policies and procedures set up by Bidvest Noonan and WCP are adhered across the contract.

• To act as key contact for all daily operational security matters across the contract.

• To ensure that security teams and fellow Security Supervisors are all briefed on events or changes in procedures that have been implemented or are due to be introduced.

• Investigate & escalate all complains, putting in place corrective measures to prevent re-occurrence.

• Be the key operator in SCR, managing CCTV operations and alarm responses.

• Participate in the resolution of all site-based incidents. The Security Supervisor takes on the function as an Incident Manager during incidents. Security Supervisor takes part in first aid response. Key point of contact during evacuation and invocation events.

• Ensure the Health & Safety of the staff and visitors across the premises.

• Ensure that Security Team carry out the set number of patrols, meeting frequency, accuracy, and reporting targets.

• To manage the deployment of Security Team by way of planning, co-ordination, allocation, and supervision via compiling of rosters to cover duties, holidays, and absence as well as daily rotation of the team, shifting recourses to where they are required.

• To raise the profile of Security ensuring that customers are well informed at all times of procedures and processes.

• To undertake any other tasks as identified by the Duty Security Manager, Head of Security, Account Director, or Client being for the good and benefit of the service to the customer.

• Any other duties deemed to be appropriate or necessary for the post. •

Essential requirements

• SIA DS Licence

• SIA CCTV Licence

• Evidence of strong customer and client focus - must have experience in customer facing environments.

• Evidence of managing performance and identifying improvements through the use of management data.

• Evidence of conducting confidential and sensitive investigations.

• Evidence of investigation ability.

• Evidence of HR knowledge.

• Evidence of exposure and experience of working in a diverse and multi-cultural environment.