WORKING SUPERVISOR: CLEANING/PORTERING (10AM-6PM)

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Greater London

Cleaning

14.1

Facilities Solutions

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WORKING SUPERVISOR: CLEANING/PORTERING (10AM-6PM)

About The Role

Purpose:	To carry out cleaning and portering duties and supervise the team.
Reporting to:	Service Delivery Managers
Direct Reports	Porters & Cleaning Operatives
Location:	The Science Museum, Exhibition Road, SW7 2DD

Living the Values:
People First	Acts as an ambassador for Bidvest NOONAN, who communicates effectively and professionally at all times to deliver a high-quality service. Recognises and shares success stories to promote a culture of wellbeing. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. MUST BE A TEAM PLAYER.
The Basics	Is coherent in the fundamentals, is fluent in policies and procedures
Imagination	Uses initiative and positively contributes to the business. Contributes creative solutions and ideas and can think ‘outside of the box’.
Social Value	Acts sustainably with consideration to reduce waste and improve the environment.
Adaptive & Agile	Seeks to exceed client expectations and works collaboratively to achieve this.
Earn Trust	Delivers trust by delivering on promises, is a starter finisher who behaves ethically. MUST BE COLLABORATIVE

Role and Responsibilities:

The position is a working supervisor role.
The working supervisor will work with the team and supervise the team
The tasks are cleaning and portering tasks
To ensure that tasks on the “Daily Task Schedule” are completed in a timely manner.
To respond to radio calls and action all such requests.
To liaise and work with the day supervisor to deliver the cleaning and portering services
To take an audit of the portering assets every Friday to be recorded in portering assets register.
To provide handover reports at the end of every shift for Management
To prepare handover notes for the evening supervisor and hand over to the evening supervisor before leaving site
Carry out all duties in accordance with the training received
To attend additional training courses when required including in house toolbox talks
To manage and maintain portering equipment to high standards.
To manage and maintain cleaning equipment and materials to high standards.
To assist with the training and induction of new cleaning and portering operatives as may be directed by senior management.
To endorse new Company initiatives and ensure they are implemented on site.
To provide feedback to the Cleaning Team in relation to their performance and service levels.
To ensure the smooth delivery of exceptional portering and cleaning services.
Comply with Health & Safety Legislation
Comply with Company and Client policies and procedures
To build and maintain effective working relationships with colleagues/key clients/Stakeholders.
To report any building faults to the Estates team for rectification.
To escalate incidents or areas of concern to line manager.
To carry out any other duties commensurate with the grade and as required by the nature of the role.

The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive.

Person specification

Competency	Description	Mandatory	Desirable
Stakeholder Management	Demonstrates excellent interpersonal skills and can quickly develop rapport with key stakeholders
Flexible/Adaptable to Change	Easily adapts to change with a can-do attitude, proactive approach
Knowledge, Experience & Technical skills	Has at least 3 years’ experience as a working supervisor/Team Leader and intermediate level of Microsoft Office package – Word, Excel & Outlook
Communication	Is a confident and effective communicator and able to clearly delegate tasks where needed. Has a full command of the English language and can induct and train operatives to a good standard.
Performance Management	Effectively audits cleaning standards and ensures performance is managed fairly and consistently across the service, escalating where applicable.
Time Management & Planning	Adequately plans tasks and works quickly and efficiently to a high standard to meet cleaning standards.
Team work	Works collaboratively as part of a team to achieve objectives, hands on.
Problem Solving	Is solution focussed and works to correct any issues that arise, adopt common sense approach
Customer Service	Promotes a high level of customer service. Is professional and approachable at all time

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities’

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