WORKING SUPERVISOR: CLEANING/PORTERING (10AM-6PM)

Purpose:

To carry out cleaning and portering duties and supervise the team.

Reporting to:

Service Delivery Managers

Direct Reports

Porters & Cleaning Operatives

Location:

The Science Museum, Exhibition Road, SW7 2DD

Living the Values:

People First

Acts as an ambassador for Bidvest NOONAN, who communicates effectively and professionally at all times to deliver a high-quality service. Recognises and shares success stories to promote a culture of wellbeing. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. MUST BE A TEAM PLAYER.

The Basics

Is coherent in the fundamentals, is fluent in policies and procedures

Imagination

Uses initiative and positively contributes to the business. Contributes creative solutions and ideas and can think ‘outside of the box’.

Social Value

Acts sustainably with consideration to reduce waste and improve the environment.

Adaptive & Agile

Seeks to exceed client expectations and works collaboratively to achieve this.

Earn Trust

Delivers trust by delivering on promises, is a starter finisher who behaves ethically. MUST BE COLLABORATIVE

Role and Responsibilities:

• The position is a working supervisor role.
• The working supervisor will work with the team and supervise the team
• The tasks are cleaning and portering tasks
• To ensure that tasks on the “Daily Task Schedule” are completed in a timely manner.
• To respond to radio calls and action all such requests.
• To liaise and work with the day supervisor to deliver the cleaning and portering services
• To take an audit of the portering assets every Friday to be recorded in portering assets register.
• To provide handover reports at the end of every shift for Management
• To prepare handover notes for the evening supervisor and hand over to the evening supervisor before leaving site
• Carry out all duties in accordance with the training received
• To attend additional training courses when required including in house toolbox talks
• To manage and maintain portering equipment to high standards.
• To manage and maintain cleaning equipment and materials to high standards.
• To assist with the training and induction of new cleaning and portering operatives as may be directed by senior management.
• To endorse new Company initiatives and ensure they are implemented on site.
• To provide feedback to the Cleaning Team in relation to their performance and service levels.
• To ensure the smooth delivery of exceptional portering and cleaning services.
• Comply with Health & Safety Legislation
• Comply with Company and Client policies and procedures
• To build and maintain effective working relationships with colleagues/key clients/Stakeholders.
• To report any building faults to the Estates team for rectification.
• To escalate incidents or areas of concern to line manager.
• To carry out any other duties commensurate with the grade and as required by the nature of the role.

The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive.

Competency

Description

Mandatory

Desirable

Stakeholder Management

Demonstrates excellent interpersonal skills and can quickly develop rapport with key stakeholders

Flexible/Adaptable to Change

Easily adapts to change with a can-do attitude, proactive approach

Knowledge, Experience & Technical skills

Has at least 3 years’ experience as a working supervisor/Team Leader and intermediate level of Microsoft Office package – Word, Excel & Outlook

Communication

Is a confident and effective communicator and able to clearly delegate tasks where needed. Has a full command of the English language and can induct and train operatives to a good standard.

Performance Management

Effectively audits cleaning standards and ensures performance is managed fairly and consistently across the service, escalating where applicable.

Time Management & Planning

Adequately plans tasks and works quickly and efficiently to a high standard to meet cleaning standards. 

Team work

Works collaboratively as part of a team to achieve objectives, hands on.

Problem Solving

Is solution focussed and works to correct any issues that arise, adopt common sense approach

Customer Service

Promotes a high level of customer service. Is professional and approachable at all time