Role: Site Operations Manager
Must hold full clean driving licence
Location: Glasgow
Salary: £16.75 per hour
40 hours per week
Shift: 4pm-4am
A fantastic opportunity has arisen within Bidvest Noonan for a Site Operations Manager who will work at our client’s prestigious site.
The primary focus is to assist in managing the operational day to day performance/standard as well and implementation &continuous review of strategy & processes across the services.
To manage and oversee the efficient & effective operation of the Cleaning and Shunt services within the contract, maintaining agreed contractual specification standards, ‘Service Level Agreements’ & ‘Key Performance Indictors’ To enhance the customer experience & reputation of the client organisation & Bidvest Noonan. To ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation.
Key Accountabilities
• To manage, direct, oversee, report, review & continually improve the following operational elements, processes & procedures, ensuring professionalism & excellent standards at all times:
• Assist in delivery of short- & long-term project plans associated with the service provision & depot plans.
• Attend, represent & actively take part in all required meetings including SLAs.
• To act as a role model & inspire the team.
• Manage the daily, weekly, monthly & periodic tasks undertaken by the frontline teams.
• Conduct audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions.
• Control and monitor stock levels including use, storage, ordering etc.
• Manage and own all Incident & accidents including risk management, escalation, reporting & lessons learnt.
• Responsible for HSQE compliance including COSHH, manual handling & Risk Assessment and Assignment instructions. Completion of all necessary documentation.
• Recruit, select & appoint of team members on timely basis to ensure staffing levels are maintained.
• Fully responsible for team rotas & related procedures including timekeeping, absences, holiday, sickness & payroll.
• Responsible for induction, probation, training & development of team members. Team performance reviews including 121’s, ‘Mid Term’ & ‘ End of Year’ reviews, Hold regular team meetings & huddles.
• Ability to manage HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work etc.
• To ensure that the appearance of all team members is at the highest level at all times & PPE is worn as required.
• To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets.
• Protection of all client, employee & company profits & assets etc.
• Feedback – Complaints, disputes & compliments
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices.
Skills & Experience required.
• Experience in a similar role & service offering essential with bias on Cleaning.
• Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can-do attitude.
• Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams. Strong attention to detail.
• Responds positively to change, driving change through managing others.
• The ability to develop robust relationships with team members, key clients & stakeholders.
• The ability to listen & understand the needs of a client, company & team members & adapt the service offering accordingly.
• Strong commercial & financial skills with experience in managing budgets & delivering targets.
• Self-motivated & driven with the ability to work in pressurised environment.
• Balanced – understands the Importance of services which impact the client experience & drive commercial values.
• Process driven with the ability to flex & continually improve in line with business requirements.
• Takes ownership for the successes & failures & uses initiative to resolve operational challenges & meet goals.
• Strong Health, Safety & Environmental skills. Follows the correct HSE procedures & challenges/corrects unsafe behaviour.
• Good systems knowledge in basic IT applications such as Office, Outlook, Word, Excel, Power-point etc.