Strategic Account Manager - Healthcare

Job Purpose:

Bidvest Noonan is seeking a highly motivated and customer focused Strategic Account Manager to support its Healthcare Operations in the Connacht/Munster area. Reporting to the Director of Operations, the purpose of this role is to drive the strategic development and growth of the contract, developing and leading operational excellence and best business practice, optimising our service and value offering to achieve performance targets. This role requires strong leadership and motivational competence along with excellent client relationship building skills.

Core Competencies:

• Proven experience of the effective operation and management of budgets
• Ability to demonstrate acute perception of the dimensions of business issues and how key business drivers relate to operational success
• Exceptionally strong understanding of the Facilities Management industry
• Proven ability to effectively lead, challenge and inspire employees to work together cohesively as a team, developing them into high performers with clear succession plans
• Possess a clear understanding of client requirements with the ability to build and maintain strong and productive client relationships
• Clear communication and strong interpersonal skills
• Strong presentation skills
• Ability to organise and prioritise in order to meet multiple and varied deadlines
• Strong written, verbal, analytical and interpersonal skills
• Excellent pc skills

• Responsible and accountable for commercial performance, P&L, cash management and client/Bidvest Noonan budgets
• Support the delivery of the annual budget, supporting the Director of Operations in growing revenue within the contract
• Manage the client relationship, ensuring a high level of service performance by Bidvest Noonan employees on each site
• Ensure full compliance with industry standards as well as legislative, client and Bidvest Noonan industry sector compliance requirements
• Responsible for the sector Quality & Safety Audit compliance and driving year on year improvements in the sector safety performance
• Ensure all necessary Industry and Client processes and procedures are adhered to
• Responsible for the retention of the contract, ensuring protection and growth of margin
• Lead the development and management of KPI’s
• Promote a strong health and safety culture within the sector, ensuring the portfolio is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures
• Endorse and promote new Group initiatives and ensure they are implemented within the business

Required Competencies:

• Excellent communication skills
• Extensive experience in client relationship management
• Excellent problem-solving skills
• Excellent PC skills
• Excellent Time Management skills
• Ability to work as part of a team and under own initiative

• Previous experience in the Facilities Management Industry
• Full Clean Drivers Licence
• Fluent English
• If Non-EEA, a Visa enabling you to work in Ireland on a full-time basis is essential

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.