Regional security operation centre operator

• 1. Security Monitoring and Incident Management
  • Ensure the protection of company staff, guests, and assets through diligent monitoring of Access Control Systems, CCTV, Incident Management Systems, and Dispatch Control Room.
  • Monitor CCTV feeds and action door alarms, including loaner badge activations/deactivations
  • Follow escalation procedures to notify security management of any critical incidents, unsafe conditions, or technical failures
  • Document and record security activity observed during scheduled shifts and escalated incidents.

• 2. Analytical Support
  • Support analytical product production to support travel and risk programs
  • Utilize geographic information systems to ascertain potential risk and incidents near the company’s assets
  • Provide situational awareness of global issues through internet observation, news media reporting, and intergroup communication with other support elements.

• 3. Communication and Coordination
  • Create accurate communications logs, report incidents in dedicated case management databases, and share appropriately
  • Facilitate dissemination of information to mobilize necessary resources, ensuring regional staff can mitigate immediate risks and incidents
  • Engage and collaborate with GSOC other RSOC and control room teams globally to stay updated and provide support as needed
  • Open source monitoring during special events, security incidents, disasters, and other crises on a global scope.

• 4. Customer Service and Support
  • Provide security assistance, answer questions, and serve as the security concierge for employees, visitors, and vendors.
  • Badge printing and crisis communications.

• 5. Policy and Procedure Compliance
  • Carry out policies and procedures in accordance with company guidelines.
  • Perform any additional duties as required by Global Security management.

• 6. Special Projects and Ad Hoc Duties
  • Other ad hoc duties or special projects as assigned by Global or regional security management.
• 7. Decision Making and Problem Solving 
  • Make intelligent decisions reflecting maturity, patience, intelligence, and a cogent interpretation of all meaningful information. 

• Knowledge and familiarity with computers and security equipment, including CCTV monitors (Milestone, Lenel, Valor) and Basic Life Safety systems.
• Basic understanding of incident response, Crisis Management, Incident Management, and Emergency Response using communication channels, including Slack, Everbridge, email (via G-suite), video calls, and phone systems.
• Flexibility to work non-traditional schedules, including holidays, nights, and weekends, to adapt to the 24/7 operational needs.
• Experience in security, medical emergency services, law enforcement, military, or customer service is helpful.
• Ability to work comfortably in a team environment as well as individually.
• Strong time management, multitasking, and attention to detail capabilities.
• Ability to master the company's computer-based technologies.
• Display creative thinking and consulting skills to deliver a continually improving service.
• Suggest best practices, resources, and industry standards.

• 3-5 years of relevant experience in military service, government, law enforcement, private security, corporate intelligence, or a related field.
• Multilingual proficiency will be an added advantage.
• Demonstrated interest in security policies, best practices, and procedures, with a customer service mindset.
• Impeccable communication skills, with the ability to take urgent calls from concerned stakeholders with patience and professionalism.
• Ability to monitor the news, social media, other information feeds and quickly determine the impact of security events and crises on business operations.
• Excellent research skills, with the ability to rapidly digest, evaluate and “sift” large quantities of information from a range of sources, Ability to interpret, organize and visualize data.
• Analytical mindset, with the ability to provide thoughtful insight into complex Situations with attention to detail.
• High level of competency with MS Office tools and potentially Lenel, Jira, Milestone, Everbridge, VCC, Dataminr and associated apps/channels to support his work.
• Willingness to work on a flexible shift rotations, including on nights, weekends and public holidays
• Bachelor’s degree in a related field (political science, international relations, criminal justice, intelligence studies, homeland security, etc.) OR formal government/military/law enforcement intelligence training
• Knowledgeable of how to leverage social media, news media, and other online sources for open source intelligence (OSINT)
• Understanding of how to evaluate information sources for accuracy and reliability
• Guard Card or Guard Card Equivalent in respective state or country 

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.