Retail Security Officer - Full Time (Belfast)
Main Purpose of Role
We are seeking a dedicated Retail Security Officer to join our team in Belfast City centre. This full-time position is responsible for ensuring the safety and security of our retail clients and their premises.
As a Retail Security Officer, you will play a crucial role in maintaining a safe and secure environment for customers, staff and assets. They will ensure that exceptional service levels are provided to our client and customers and carry out the appropriate defined security processes and procedures in accordance with our policies, Vison and Credo.
Our credo describes what matters most to us. We live our credo every day.
Main Responsibilities
You will be expected to carry out all guarding responsibilities whilst in store, such as.
- Patrolling the shop floor and deterring criminal activity
- Assess and identify vulnerabilities and work proactively to minimise risk.
- Liaising with management and local authorities when applicable
- Manage vulnerable persons with compassion to not cause distress.
- Completing colleague and contractor searches when required in line with customer company policy.
- Digitally report incidents and use tablets/phones for daily activity planning.
- Detailed and Legible incident reporting to assist the Client and Local Authorities
What we're looking for
- Previous experience in a retail security or customer service role, preferably with a security qualification or training
- Strong communication and personal skills to engage with customers, staff and stakeholders.
- Excellent problem-solving and decision-making abilities to handle a variety of security situations.
- Loyalty to providing high-quality customer service and maintaining a safe environment.
- Flexibility to work a range of shifts, including evenings, weekends, and public holidays.
- A clean criminal record and the ability to obtain any required security licenses or clearances.
Employer Reequipments and Questions
Your application will include the following questions:
- You MUST supply a full 5-year work History
- You MUST hold a current SIA licence
- How many years' experience do you have as a Retail Security Officer?
- Do you have customer service experience?
- Are you able to work Weekend and some evenings?