Reporting to – Cleaning Operations Manager, Cleaning Manager and Soft Services Manager 

Pay –  £32-35,000 salaried.

Hour – Monday-Friday 0730-1630hrs  

KEY RESPONSIBILITIES

• Drive service delivery for all cleaning lines under your management, ensuring KPI and SLA’s are met
• High attention to detail
• Ensure operational rosters, audits, overtime sheets are completed fully
• Effectively manage continuous improvements, taking corrective action where necessary and informing line manager of performance issues
• Ensure robust health and safety procedures are implemented, reviewed and reported on a regular basis
• Ensure all work requests are actioned and recorded in line with KPIs/SLAs
• Demonstrate attention to detail and adherence to agreed Nomura/ Bidvest Noonan standards.
• Ensure daily inspections are carried out proactively to improve standards
• Ensure actions and feedback from audits are communicated to the team
• Fully understand the agreed Specification and Scope of Works
• Liaise with the Management about all changes which affect requirements, including additional equipment or areas to be serviced, increase or reduction in frequency or any new services
• Ensure up to date and accurate stock records are in place
• Ensure services are provided in a cost effective manner
• Ensure all ad hoc work is recorded and submitted to Management on completion
• Support operational cleaning duties when required
• Completion of absence reports and return to work documentation
• Absence management
• Operational Innovations, continuous mindset to improvement service delivery.
• Below key responsibilities will be owned by the Cleaning Manager expect when resuming responsibility for the cleaning team operation during their absence
• Responsible for the operational coordination of the cleaning and security teams
• Support cleaning and security management in proactively maintaining regular engagement with key client contacts in line with client expectations
• Consistently ensure the delivery of client KPI’s
• Support in the development and implementation of a well-defined Communication and Engagement model, in order to ensure all teams, understand and deliver performance standards, they are engaged at work and with their colleagues
• Responsibility for training & development, performance, motivation, safety, welfare, and discipline of team members
• Be willing to support weekly, monthly and other operational meetings, leading these meetings as part of personal development
• Train, induct and supervise the work of the team
• Hand’s on and prepared to help, guide and support operatives to achieve required service levels
• Endorse new company initiatives and ensure they are implemented on site. Ensure the business is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures & policies
• To be involved in recruitment process and vet employees in alignment with company and client policies, terms and conditions, and be accountable for their induction and ongoing training and development
• To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorized by your line Managers or HR.
• To actively encourage and promote team spirit and development
• To ensure that all additional project work is commenced, progressed, and concluded to the satisfaction of the client
• To ensure that all necessary resources, materials, and machines are available and on site and maintained to contract specification.
• To quote for new services and ad-hoc works
• Responsible for implementation and adherence to all Company Health and Safety policies, procedures, and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews
• To comply with the Company accident reporting procedure and assist promptly and accurately in the completion of all relevant documentation
• Audits & regular inspections of all in scope machinery & equipment including rectification of any fault
• Induction, probation, training & development of team members. Team performance reviews including 121’s, ‘Mid Term’ & ‘End of Year’ reviews, Hold regular team meetings
• HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work etc.
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practice
• Responsible for all administration duties to support the operational excellence of the contract
• The ability to produce operational and regulatory reports for client and Bidvest use
• The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive.

Required Competencies

Supervisory experience in a similar environment where you have supported, driven and innovated the service delivery across an assignment. You will be able to demonstrate leadership, influencing and communication skills to deliver outcomes that meet operational requirements. You will have experience in analytical skills, alongside demonstrable experience of leading, supporting & developing teams. Proven experience of improving performance by introducing more efficient working practices and continues improvement is essential to succeed.

• Must have sound knowledge of cleaning industry.
• Must have demonstrated ability to deliver and at supervisory level
• Must have knowledge of reporting requirements within this sector and understanding of sector KPI’s
• Must have good PC and organisational skills (Word, Excel, PowerPoint, Outlook etc.)Ability to produce/interpret/analyse reports.
• Must have excellent communication and influencing skills – This role will require interaction at various levels within the company as well as internal and external customers.
• Working towards BICSc
• Strong leadership skills – Proven ability to lead and motivate a team and achieve results.
• Highly flexible with a demonstrated willingness to take on a responsible approach to any issues arising within their area.
• Practical and logical approach to problem solving.
• Be a team player with the ability to develop and maintain good interpersonal relationships.
• Demonstrable proactive and professional approach to security and cleaning
• Must have previous experience in a supervisory or team leader role
• Good understanding and proven ability in dealing with incidents
• Ability to operate under pressure
• Good time management & task prioritisation skills
• Good customer service and organisational skills
• Supervisor/team leader qualification or working towards

BidvestNoonan is a team of 27,000 passionate and customer-focused people. We worktogether to deliver exceptional service and value to customers across the UKand Ireland. We recruit great people to deliver our services and we providethem with the resources, training, and direction they need to do their bestwork.

Wealways put people first. Our people are exceptional and go the extra mile todeliver outstanding services. We celebrate and recognise their successes atevery opportunity. At Bidvest Noonan, we strive to make each person feelappreciated, engaged, and supported so that they can reach their potential,knowing it has a positive impact on our overall success.

BidvestNoonan is highly committed to creating an inclusive environment where everyonecan feel valued and respected. We are delighted to welcome applicants from ourArmed Forces community and people from diverse backgrounds and identities.