Contract Security Manager - MYO in Greater London

Greater London

Security

Not Specified

London Solutions

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Contract Security Manager - MYO

About The Role

Shift: Working 50 hours per week, Monday – Friday (Nights may be required)

Location: Kings Cross (3 Days a week)2 Days Fluidity to work from different site locations

You are expected to support the Key Account Director in overseeing the security operations. Ensure a safe and secure environment for employees, clients, and assets.

To develop and implement robust security policies and procedures. Supervise security personnel and manage daily operations that align to the MYO, operational values. Conduct risk assessments and recommend mitigation strategies. Coordinate with external vendors and emergency services as needed. To Maintain and manage security equipment and technology.

Duties:

Develop and implement security strategies to enhance safety and operational efficiency across all sites.
Conduct risk assessments and ensure proactive security planning.
Drive innovation by integrating technology and best practices into security operations.
Act as the primary liaison for client relationships, ensuring seamless communication and service delivery.

Recruit, train, and supervise security staff.
Ensure staff adherence to security protocols and procedures.
Foster a culture of continuous improvement and professional development.
Uphold and promote the Company's Core Values.
Serve as the primary management point of contact for all security-related matters, ensuring exceptional service delivery and customer satisfaction.
Ensure the functionality and appropriateness of operating systems, taking corrective action as needed.
Assume command during emergency situations, providing clear instructions to control room staff and adhering to established emergency procedures.
Manage the probationary period of new employees.
Conduct investigations using relevant documentation, seeking guidance from security HR as needed to resolve uncertainties.
- Prepare Welfare Reports and KPI for assignment staff.
- Assist in ensuring accurate site pay system updates and correct scheduling of site employees on Timegate for pay periods.
- Manage staff holiday allowances in alignment with operational assignment requirements.
- Monitor security contract budgets and control costs to ensure financial efficiency.
- Assess and report financial performance against agreed-upon KPIs.
- Work with clients to optimize contract value and service enhancements.
- Promote continuous professional development through structured learning initiatives
- Deliver and facilitate training programs to improve staff capability and professionalism.
- Ensure all security personnel are up to date with mandatory certifications and site-specific requirements.
- Compile and maintain a health and safety reporting on site.
  
  Person Specification
  - Strong communication and influencing skills.
  - Excellent understanding of visitor management systems.
  - Excellent written and verbal communications
  - Compile monthly report on Staffing/Attendance, Performance, Training, Incidents, Contractor Work, and present to the Estate Security Manager.
  - Complete financial reports.
  - Attend KPI meetings with the client and the Account.
  - Provide innovative ideas within contract reports.
  - Communicate grievances, absences, and sickness in a timely manner through the appropriate channels.
  - Manage and maintain a compliments and complaints report.
  - Communicate health and safety matters promptly through the correct channels.
  - Complete additional reports for the Estate Security Manager, client as requested.
- Hospitality and Security experience within the Premium Corporate/ Hospitality Sector.
  - Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
  - Customer driven with a strong knowledge of customer service skills.
  - Demonstrate a strong aptitude for multi-tasking.
- Honest and trustworthy
- Of smart appearance
  - Effective communication skills
  - The ability to work well with Security and Building Management Team
  - Competent administration skills
  - Possess excellent computer skills
  - Adaptable and flexible
Ensure compliance with industry standards, regulations, and site-specific policies.
Develop and maintain security procedures, emergency response plans, and incident reporting protocols.
Implement business continuity planning and crisis management strategies.
Maintain and update the Risk Register and identify actions with the Key Account Director every month.
- Oversee the investigation and resolution of security incidents across all sites.
- Ensure timely escalation and response to security threats and emergencies.
- Liaise with external agencies, emergency services, and key stakeholders as required.
Support initiatives that align with environmental sustainability in security operations.
Promote ethical business practices and community engagement.
Champion diversity, equity, and inclusion within the security team.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected]

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