Reporting to the Managing Director, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is a visible role supporting a variety of divisions requiring strong leadership in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.
About the Role
This role has a national focus and will work across a variety of sectors and will require travel throughout Ireland. It will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required. High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations. The role holder will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style. Self-motivated and able to work on own initiative as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort. Champion of innovation across role portfolio. Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies. Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation.
Role Accountabilities:
· Oversee day to day operations of role portfolio.
· Develop and implement process improvements to enhance service quality and efficiency.
· Experience in delivering security and cleaning contracts within both a single service delivery and an integrated services market within a variety of sectors.
· Proven experience in a senior operational management role managing multi service lines, multiple sites and people.
· Collaboration with executive-level management in the development of performance goals and long-term operational plans.
· Set strategic goals for operational efficiency and increased productivity.
· Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives.
· Review current operational processes and performance, recommending solutions for improvement.
· Build and maintain relationships with all department heads, external partners and vendors to make decisions regarding operational activity and strategic goals.
· Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.
· Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
Qualifications
· A relevant Business Degree, experience to similar level or equivalent.
· Proven experience in senior leadership role in an appropriate field.
Required Skills
· Knowledge of multiple operational functions including finance, customer service, operations and people management.
· A successful track record of operating at a strategic level, building strong client relationships and value-based management.
· Proven ability to plan and manage operational process for maximum efficiency and productivity.
· Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
· Strong working knowledge of industry regulations and legislative guidelines.
· Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
· Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
· Entrepreneurial spirit, together with an energy and passion to develop a successful and growing division.
· Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
· Effective communication and negotiation skills, capable of building lasting client relationships.
· A passion for providing first class customer service.
· An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/Stakeholders