Members Experience and Safety Officer

Working Monday - Friday 0700-1900

The Members Experience and Safety Officer is a dynamic role that combines security front-of-house responsibilities with client interaction and operational support. The primary focus is to ensure the safety and security of the premises and its occupants, while also assisting the client side team with various administrative tasks and client services. 

A Members Experience and Safety Officer is someone who:

• Is SIA Door Supervisor, CCTV and First Aid trained.
• Is proactive and curious.
• Is creative and resourceful in finding solutions and answers
• Can multi-task and juggle a few things at once
• Is a natural communicator
• Gets a buzz from making taking care of people and services
• Is confident with technology and Microsoft systems
• Has excellent attention to detail and personal presentation
• Security conscious

• Being the professional and vibrant ambassador for all visitors, Members, and your colleagues and other departments. This includes in-person, email and on the phone.
• Maintain a visible presence at the front desk to deter unauthorised access and provide a welcoming environment for clients and visitors
• Ensuring a smooth and seamless arrival for all Members and their visitors.
• Building relationships with the Members and being curious about doing things smarter or better.
• Monitor and manage access control systems to ensure only authorised personnel enter the premises.
• Conduct regular patrols to detect and deter any security breaches or suspicious activities.
• Respond promptly to security incidents or emergencies, following established protocols and procedures.

Client Services and Administrative Support:

• Assist with the front desk reception duties, including greeting visitors, answering phone calls, and handling inquiries.
• Support the setup of meeting rooms for bookings, ensuring they are arranged according to client preferences and standards.
• Act as a liaison between building contractors and the management team, overseeing the approval of work permits before contractors commence work.
• Communicate effectively with management team regarding pending work permits and seek timely approvals as necessary.
• Responsible for leading and building excellent relations with all service partners building on the ‘One Team’ ethos.

Operational Duties:

• Log any faults or issues discovered and report them promptly through the Help desk system for resolution.
• Monitor CCTV systems as needed to enhance security and assist in investigations.
• Create access control passes using the C-CURE Access Control, ensuring adherence to security protocols.
• Having a thorough understanding of emergency procedures.
• Effective operation of all systems related to security and reception related systems and procedures.
• To run a security toolbox program session with the client tenants to build a security culture and promote awareness.

Reporting

• Report any building defects on the Helpdesk and to maintain a log.
• Assist Line Manager with collating statistical reports as required.
• Provide Innovation ideas and best practice to Line Manager
• Communicate any grievances, absences, sickness in a timely manner through the correct communication chain.
• Manage and maintain a compliments and complaints report and provide to Line Manager
• Communicate Health and Safety matters in a timely matter through the correct communication chain.
• Completing additional reports and tasks as is reasonable expected and requested.

Person Specification

• Hospitality and Security experience within the Premium Corporate Sector
• Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Customer driven with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
•  Strong communication and influencing skills.
• Excellent understanding of visitor management systems.
• Excellent written and verbal communications
• Of smart appearance
• Effective communication skills
• The ability to work well with Security and Building Management Team
• Competent administration skills
• Possess excellent computer skills
• Adaptable and flexible
• Honest and trustworthy

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.