Security Operations Centre (SOC) Supervisor

Key Responsibilities

• Oversee the centralised control room based monitoring, coordination, and support to Bidvest Noonan sites, teams, and customers.
• Ensure effective incident management, reporting, and response coordination.
• Line management of allocated SOC Operators.
• Oversight and provision of intelligence, incident, and event notification alerts.

• Supervise, assure, and direct operational functions including but not limited to:

• Information and intelligence research tasks, briefings and content.
• CCTV operations, alarm monitoring, access control, building management and other associated systems supporting remote access services delivery.
• Dispatch & coordination of mobile teams staff, stakeholders, and suppliers as appropriate.
• Emergency / incident notification and escalations.
• Effective distribution of and appropriate action on all communications via electronic platforms, phone, and radio.
• Interface and coordination with other stakeholders and emergency services.
• Lone worker & site team safety protocols (e.g. check calls).
• Resilience and continuity for sister 24/7 capabilities (e.g. T&A compliance).
• Maintain the 24/7 contact centre service for Bidvest Noonan encompassing:

• Act as the primary Bidvest Noonan Major Incident Response control node.
• Coordinate and provide business continuity services to Bidvest Noonan Teams or customers as directed.
• Operation and maintenance of all necessary information systems, documentation, and logs.
• Role model standards in essential behaviors and culture including safety, and commitment to our pillars of People, Customer, Simplicity, & Growth.
• Support the ongoing expansion to the Bidvest Noonan Security Operations Centre (SOC), contributing to development of a centre of excellence capability.
• Participate in all directed training and continuous professional development.
• Any other duties as deemed necessary and appropriate within the scope of broader SOC responsibilities and the wider Security Risk & Intelligence Unit.

Knowledge/Skills/Experience

Essential

• Experience in operational control room or similar environment.
• Experience in emergency response / management, CCTV control, or coordination centres.
• Supervisory or first line management experience.
• Valid front-line SIA CCTV Licence (or willingness to undertake).
• Experienced information and communications systems operator
• Strong communication skills.
• Customer focus.

• Experience in or awareness of scheduling systems (Time-Gate or similar).
• Experience in an intelligence research, handling, and development environment.
• Duty management experience in an operational or Control Room environment.