Operations Manager - NE TWM

As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages.

You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.

Key Accountabilities

• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary / possible.
• Attend to disciplinary and grievance issues as per the company procedures.
• Ensure Health and Safety regulations are always adhered to.
• Ensure all accidents / incidents are reported as per company policy and procedure
• Conduct on site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)

Required Experience

• A strong work ethic
• Team Player
• At least two years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• Excellent communication skills in English are essential
• Clean driving licence
• Strong analytical skills
• Ability to triage workload effectively
• Strong HR background

What you can expect from us

• Competitive salary
• Car allowance
• 25 days annual leave

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. 

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. 

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.