Account Director - London

Key Account Director

About the job

London – Various sites for a Strategic Customer

· Bonus: discretionary 15% based on objectives

· Hours: Monday – Friday 45 hours a week

A fantastic opportunity has arisen within Bidvest Noonan Facilities Solutions for a high-profile Account Director for our London Security Solutions business.

We are looking for a self-motivated individual who can work on their own initiative and is a team player with strong leadership skills.

Key responsibilities of the Key Account Director

· Responsible for the delivery of the security services across our customers portfolio as detailed and agreed within the scope of contract

· Responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported monthly.

· Responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the Assignment Instructions

· Responsible for the standards of service delivery in line with the Service Level Agreement

· Develop fantastic working relationships with all internal customer stakeholders

Operations Leadership and Management

· To provide strategic leadership in line with contractual obligations

· To implement a full security survey and risk assessment programme annually to identify and record inherent or emerging security risks to the account

· To implement and maintain Account Security Strategy and Risk Register documents

Staff, Management and Compliance

· Ensure all staff employed on the contract are compliant with; BS 7858: Security Screening code of practice and Private Security Licencing Act

· Ensure all staff have clear objectives and a good understanding of their role by ensuring all buildings have a detailed set of assignment instructions

· To review and input into a comprehensive training plan covering all sections of the Assignment instructions

· Ensure a full and comprehensive audit of services are conducted quarterly

·Oversee all areas of compliance across the portfolio, including Risk Assessments, AI's, Training Records, Risk Registers and more

· Oversee all aspects of ER on the portfolio ensuring we are mitigating any potential risk to the business whilst supporting our frontline colleagues

· All aspects of people management and leadership of designated team

Key skills and experience required for a Key Account Director

· Will hold a valid SIA licence, and valid IOSH Managing Safety certificate

· Hold a Level 5 Management certificate or equivalent (or willing to work towards)

· Advanced Microsoft Office Skills, including PowerPoint, Excel, Word and Outlook

· Advanced Timegate skills preferable 

· Hold a valid First Aid at Work Certificate

· Have a clear understanding and demonstrate outstanding customer service skills

· Have excellent motivational skills

· Excellent verbal and written communication and interpersonal skills

· Able to demonstrate methodical and organised ways of working

· Self-motivated and able to work on own initiative

· Team player with strong leadership skills

· Articulate, persuasive and assertive

· Flexible with attention to detail

Bidvest Noonan is a team of 27,000 passionate and customer focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We put people first! It takes great people to deliver a great service. Our people are exceptional, and they make us proud every day. Our teams go the extra mile. They work hard and support each other to deliver great service to our customers.

Bidvest Noonan is committed to honouring the Armed Forces and welcome applicants from our Armed Forces community.