Security and Safety Contract Manager

Title: Security and Safety Contract Manager - 12 month

Objective of role:

To transition from basic guarding to a more integrated, intelligence-led model. The aim is for this role to bridge tactical (day-to-day) and strategic (planning, risk, reporting) needs. The aim is to ensure ownership of security outcomes, not just manned presence.

Overview of Key Responsibilities:

• Primary point of contact for all security-related matters
• Liaison between clients Security Team, landlord's security, and Bidvest Noonan manned guarding
• Oversee guarding operations, but also:
• Manage out-of-hours response protocols
• Conduct risk assessments and support incident planning
• Recommend improvements to systems, procedures, and response tactics
• Align service delivery with corporate security strategy
• Develop and maintain a site security plan aligned with the client’s corporate security objective
• Participate in security governance meetings with client and landlords
• Identify and escalate risks, vulnerabilities, and improvement opportunities
• Ensure business continuity and incident response plans are in place and tested
• Oversee all guarding staff and shift patterns, including out-of-hours and event coverage
• Manage site access control, CCTV monitoring, and security system compliance
• Conduct routine audits, patrol reviews, and site security assessments
• Lead response to incidents, including after-hours support and escalation
• Coordinate quotes, proposals and business cases for protest response, protective security, additional resourcing etc as required, liaising with Client P & R team on requirements as necessary.
• Serve as main point of contact for, Bidvest Noonan security team, Landlord building security and External emergency services (as required)
• Ensure timely communication of incidents, risks, or service changes
• Prepare and present monthly performance reports and KPI data
• Recruit, train, and mentor guarding personnel to reflect expected service levels
• Promote a customer-first, discreet, and proactive security culture
• Ensure compliance with relevant standards
• Bespoke Client Innovations
• Police liaison across portfolio ensuring high level of engagement – Community engagements etc.
• Ownership of team performance and customer satisfaction

Qualifications, Competencies and Experience:

• Frontline SIA DS licence including CCTV
• Minimum 5 years operational safety & security experience.
• Excellent communication skills.
• Good technical knowledge as well as the ability to multi-task.
• Be able to work under pressure whilst keeping calm and in control.
• Professional qualification in safety & security industry.
• Membership of professional security or risk management body
• Ability to champion, support and deliver business initiatives.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Ability to demonstrate initiative and offer innovative ideas.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Application to detail and presentation.
• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Ability to work strategically and delegate operational activity.
• Effective networker and relationship developer, who can contribute to a team-based culture.

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.