Contract Manager – Just Ask Services

Contract Manager – Just Ask Estate Services

Role Purpose:

To be a business unit leader within a designated contract function.  To utilise internal relationships to deliver and manage the company strategy to maximise profit, in contract growth, new business growth and contract retention adhering to any timescales specified.

The post holder will be responsible for building effective working relationships with clients and staff, complying with specifications and exceeding the client expectations.  Motivating, managing and training staff to ensure competency of tasks and adherence to company and legislative policy and procedures.

Key Responsibilities:

• Operations

   

  • Develop and maintain effective client relationships, ensuring that the standard of service meets contract specifications maximizing opportunities for contract retention.
  • Develop and maintain an effective operational team ensuring compliance with all operational KPI’s, reviewing activity on all contracts regularly, driving innovation/best practice.
  • To be responsible for stock control and the supply of materials for supervisors and operatives.
  • To undertake the purchase and maintenance of approved equipment/machinery ensuring that all necessary electrical/mechanical testing is up to date.
  • To monitor team usage of fleet ensuring that vehicle use is in line with company policies/procedures.
  • To deal with and action any client communication and ensure that preventative and remedial actions are taken when necessary within agreed formats and timescales.
  • To be responsible for ensuring all company KPI targets are adhered to in order that consistent standards across the business are delivered.
  • To understand and manage the client’s expectations within the boundaries of the contract and ensure that the management information required by the client is provided within the timelines agreed as per the contract or operating practices.
  • Contribute to new business mobilisations as requested by the Operations Director.
  • To effectively carry out site inspections using the company’s in-house system.
  • Maintain a consistent meeting schedule with clients and documenting minutes/actions/outcomes.

     

    Financial

     

  • Achieve full contract Profit & Loss (P&L) targets, operating within budgets whilst developing a process to ensure that all potential opportunities to enhance profitable revenue and margin growth are maximized.
  • To ensure that timesheets and other financial documentation are accurate and processed within the required timescales.
  • Ensure that all non-contractual revenue is documented and invoiced.
  • Work closely with the Commercial Manager to ensure that management information is utlised and understood to be used as an effective tool to remedy and shortfalls or maximise on opportunities within the P & L’s.
  • To ensure that debtor days do not exceed acceptable levels where they can be solved through operational input.
  • Attend regular contract review meetings to present contract performance.

     

    People Management

     

  • To maintain the highest standards of professional conduct and appearance always.
  • To advertise for and assist where necessary the recruitment of employees, ensuring that all staff are effectively inducted in to the business and probation training is up to date and signed off appropriately.
  • Establish and maintain a motivated team.
  • Ensure teams understand clearly their responsibilities, are informed of any company information and provided with a channel whereby they can feedback information.
  • Recognise the need for, and implement training and staff development where necessary.
  • Optimizing the benefit of reward and recognition schemes employed by JAES from time to time and ensuring that annual performance reviews are conducted.
  • Uphold, safeguard and promote the Company values and philosophy relating to diversity, equality, ethics, integrity and CSR.
  • To promote an inclusive culture with the best possible staff relations and minimizing the risks of legal or employment tribunal action against JAES.

     

    Relationships

     

  • Maintain effective communication and working relationships with all colleagues, supply chain partners, clients, residents and potential customers.
  • Identify key client personnel and build professional relationships to understand their needs and develop plans to accommodate those.
  • Support the Account Directors to develop their network with key client staff.
  • Provide regular formal feedback to the Operations Director and other members of the SLT as required.
  • Always act in the best interest of JAESL to further good relations.

     

    Business Development:

     

  • Support the bid team where required to respond to RFI’s/RFP’s and attend client presentations when needed.
  • Support the Account Directors where needed to provide costs and proposals for non-contractual revenue.
  • Actively promote and develop all business activities to existing clients or potential clients.
  • Wherever possible, seek to convert temporary (specialist) or informal work (periodic) to contractual status on the Company’s standard terms of agreement.

     

    Compliance and Reporting:

     

  • Make certain that regular updates are made to Health and Safety files, ensuring that staff adhere to the stated requirements under the Health and Safety at work Act 1974.
  • Ensure that all staff are adhering to company policy relating to usage of vehicles and that vehicles are inspected frequently and in line with company policy.
  • To carry out any investigations for disciplinary/accidents as required in line with company procedures.
  • Ensure that COSHH files are up to date, equipment/machinery is inspected and tested in line with company policy.
  • Ensure that all necessary training has been completed particularly those outside of normal remit and that effective Risk Assessments and Method Statements (RAMS) have been completed, understood and communicated with all necessary parties.
  • To document all reports of client dissatisfaction/compliments.
  • Ensure that the JAES, QSHE, Risk, and Business Continuity protocols are adhered to and maintained.
  Communicating with the Account Director to ensure that any risks are identified as soon as possible

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.