Security Frontline Operative in Outer London

Outer London

Security

Not Specified

London Solutions

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Security Frontline Operative

About The Role

The Security Frontline Operative is responsible for delivering exceptional customer service while fulfilling their primary role in ensuring the safety and security of their assignment. The role will prioritise being proactive and responsive to customer interactions, ensuring a welcoming and secure environment for all. By maintaining vigilance and adherence to security protocols, contributing to the protection of people and property. A professional consummate and effective communicator enabling them to handle incidents calmly and efficiently, providing reassurance and resolution as needed. They will uphold the highest standards of service delivery while remaining alert and proactive in maintaining a safe and secure environment.

Responsibilities:

Provide excellent customer service to all stakeholders.
Monitor and control access to premises, ensuring only authorised individuals enter.
Conduct regular patrols to ensure the security of the premises.
Respond promptly to alarms and emergencies.
Act as a visible deterrent to discourage unauthorised activity.

People & Processes:

Work collaboratively with colleagues and other departments to maintain a safe environment.
Communicate effectively with clients, visitors, and colleagues.
Follow established procedures and protocols for security operations.
Support team members and promote a positive work culture.

Training:

Participate in ongoing training sessions to maintain and improve skills.
Stay updated on security industry developments and best practices.

Reporting:

Write accurate and detailed reports on incidents, activities, and observations.
Document any breaches of security or incidents effectively.

Compliance:

Be fully conversant and comply with Assignment Instructions and Health & Safety Risk assessments/toolbox talks.
Ensure adherence to all company policies and procedures.

Incident Management:

Manage incidents efficiently and professionally.
Coordinate with emergency services when required.
Competent with the emergency standard operating procedures utilising systems such as Urim.
Competent with the client escalation framework.

Corporate Social Responsibility:

Uphold the company's values and ethical standards.
Promote a safe and inclusive environment for all stakeholders.

Development:

Seek opportunities for personal and professional growth.
Contribute ideas for improving service delivery and operational efficiency.
Level 2, Team Leader Qualification or willing to partake.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected]

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