Key Account Manager
To oversee, co-ordinate, and support all aspects of a Bus and depot cleaning contract that they are responsible for, reporting to the Key Account Director. Duties include managing performance, that has a positive impact in achieving key KPI benchmarking scores. Ensuring robust adherence to all contract HSQE requirements.
Continue to innovate and bring new ideas to improve the contract through its life cycle. Use auditing system to provide trend analysis on areas for improvement. Focus on customer service (both client and public), procurement, full accountability of contract P&L, managing quality and ensuring contract management team deal with all day-to-day operational issues to the client’s satisfaction.
Key Accountabilities
- Ensure Quality Audits are conducted as per contractual agreement.
- Monitor and manage targets set for the Contract Management team.
- Ensure training and induction is conducted for all staff.
- Ensure site supervision/ management are utilising rollcall system to complete employee wages on time.
- Ensure site supervision/ management are utilising rollcall system for the recording, booking and monitoring of all holidays, sickness and absenteeism.
- Motivate staff where necessary / possible.
- Attend to disciplinary and grievance issues as per the company procedures.
- Ensure Health and Safety regulations are adhered to at all times.
- Provide regular feedback to line manager
- Ensure all accidents / incidents are reported as per company policy and procedure.
- Ensure sites have adequate stock levels. Ensure monthly material orders are correct and completed on time.
- Conduct on site periodic stock audits.
- Ensure stock orders are within budgets.
- Ensure wages are within weekly budgets.
- Ensure sites are adequately staffed within budget, to meet required standards.
- Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
Skills & Experience required