Job Title: Deputy Operations Manager
Department: Operations/Security Management
Reports To: Operations Manager/Head of Operations
Salary: £38,000 per annum + Company Vehicle
Position Overview
We are seeking a highly competent Deputy Operations Manager with a strong background in Security Management, operational oversight, and team leadership. This role supports the Operations Manager in day-to-day operational control, ensures all security and operational protocols are executed effectively, and drives continuous improvement across teams and processes. The ideal candidate is a proactive leader who thrives in fast-paced environments, quickly identifies operational gaps, and implements effective solutions.
Key Responsibilities
Operational Leadership
- Support the Operations Manager in planning, coordinating, and executing daily operations across multiple functional areas.
- Oversee workflow, resource allocation, and performance metrics to maintain high operational standards.
- Lead operational projects, analyse data, and implement improvements that enhance efficiency and service delivery.
- Act as second-in-command during the Operations Manager’s absence, making informed decisions to maintain smooth operations.
Security Management
- Oversee the implementation, compliance, and continuous improvement of security policies and procedures.
- Conduct regular security risk assessments, site inspections, and audits to ensure proper safeguarding of personnel, assets, and facilities.
- Coordinate incident response, investigations, and reporting, ensuring timely escalation and resolution.
- Collaborate with internal teams and external partners to drive a strong safety and security culture.
Team Management & Development
- Supervise, mentor, and develop operational and security teams, ensuring high performance and accountability.
- Provide regular feedback, coaching, and performance evaluations.
- Foster teamwork, communication, and a positive workplace environment.
- Manage team schedules, training needs, and workforce planning to ensure optimal coverage and capability.
Stakeholder Coordination
- Liaise with internal departments, senior leadership, vendors, and external agencies to ensure seamless operations.
- Prepare reports, briefings, and operational updates for management and key stakeholders.
- Support emergency response planning, business continuity initiatives, and cross-functional projects.
Qualifications & Experience
- Proven experience in Operations Management, with at least 3–5 years in a supervisory or managerial role.
- Strong background in Security Management, including incident management, risk mitigation, and compliance.
- Experience managing and motivating diverse teams in a demanding operational environment.
- Strong analytical, organisational, and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure, make sound decisions, and handle sensitive information with discretion.
- Relevant qualifications in Security Management, Operations, Business Administration, or a related field (preferred).
Key Competencies
- Leadership & Team Development
- Operational Planning & Execution
- Security Risk Management
- Strategic Problem Solving
- Stakeholder Management
- Adaptability & Composure
- Integrity & Professionalism
INDHP