Security Control Room (SCR) Controller

Main Duties & Responsibilities

Act as an ambassador to both JLL and Bidvest Noonan by always delivering a first class and professional service.

Work closely with the DSS and Security team members, to help achieve critical service targets.

Respond to and manage Access Control System (ACS) alarms, in line with Site Security SOPs.

To ensure all duties are carried out in accordance with site procedures and policies.

Maintain full understanding of all Security SOPs.

Report any/all equipment faults, in line with Site SOPs.

Conduct the routine Security System checks of all installed equipment, in line with agreed process.

Assist Non-SCR Security team members in response to security and life safety situations.

Maintain fully accurate logs and other administrative records, in adherence to housekeeping and securing all data in accordance with GDPR protocols.

Ensure SCR Controller handovers are completed, in line with expected standards.

Actively participate and complete all agreed training.

Complete DSS succession training when required, to ensure robust resilience in the event of absence. Also to cover DSS position once fully trained.

Ensure management of contractors working on site, in line with site permit to work system/procedures.

Assist with completion of site audits and reports when required, in line with agreed frequency (daily, weekly, monthly).

Ensure escalation and reporting of any/all security breaches, in line with agreed process.

Provide the highest standards of reports on all formats – written, email.

Liaison with local law enforcement and other external stakeholders when required.

Adhere to the Equal Opportunities/Health and Safety policies on behalf of Bidvest Noonan and the Client

Assist in succession training of Security Officers to ensure the consistent provision of operationally competent persons on site.

Ensure access into the SCR is managed in line with compliance, and all policies are strictly adhered to.

Continuous monitoring of approved media sources and intelligence reports, in order to identify any potential impact to Client Site and/or operations. Following the correct escalation procedure when required.

Attend meetings as directed by Head of Security or DSS.

Ensure you are immaculately presented in full uniform, compliant with expected standards.

Deal with all Clients, contractors, and visitors in a professional, effective and customer engaging manner.

Ensure you maintain clear, concise radio and telephone communications always.

Remain vigilant at all times, to safeguard the security of personnel and assets with the Client premises.

To actively contribute to the overall security infrastructure at The Acre through shared best practice, knowledge sharing and any suggestions to management for the continued development and efficiency of all The Acre security systems and personnel.

The above responsibilities are not exhaustive, and the SCR Controller will be expected to carry out any other reasonable requests from the DSS, Head of Security or the Client.

Section Two – Person Specification

Personal Attributes

• Must develop good working knowledge of the Client location.
• Good working knowledge of tenants and Client staff within the building.
• Good understanding of security risk management.
• Excellent written/oral communication skills.
• Well-developed interpersonal skills.
• Able to contribute enthusiastically and co-operatively in a team.
• Possess a logical approach to work and ability to deliver under pressure with a proactive approach.
• Maintain a good working knowledge of the Incident Management Process.
• Good working knowledge of all Client security systems (Access control, CCTV etc.).