Key Account Manager

Title: Key Account Manager

As our Key Account Manager, you will support your operations managers across Bidvest Noonan' s bus contracts in Scotland. 

To manage a team of Operations Managers, in providing a quality service to all assignments falling within the contract, whilst controlling the related costs. You'll have joint commercial responsibility for the retention of contracts, growth of business. You'll report on and provide an accurate account on the P&L on a monthly basis

• Build upon existing relationship to expand business further
•   Responsible for Quality and Safety audits, compliance and driving year on year improvements
• The Key Account Manager should aim for a 9 as a score on the quarterly Net Promoter Scores.
• Achieves defined strategic customer objectives in assigned accounts.

Key Responsibilities 

• Responsible for the delivery of the contract services at our client’s contracts as detailed and agreed within the scope of contract between our Customer and Bidvest Noonan.
• Responsible for the standards of service delivery in line with the SLA as agreed with the customer.
• Maintain and expand relationships with strategically important large customers / builds long term mutually beneficial partnerships with Key Customers
• Escalation of any issues arising on the contract to the Director of Operations - North.
• Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
• Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
• Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
• Preparation and delivery of monthly and quarterly client review presentations.
• Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
• Coordinates the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Completes strategic customer account plans that meet company standards.
• Drive innovative and scalable service solutions.
• Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
• Provide support to the Director of Operations - North by advising on relationship issues and focuses needed from the team.
• Identify issues or risks that will impact the contracts.
• Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
• To ensure All contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and to promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
• Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
• Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.
• Maintain ISO accreditation once achieved and maintain.

Essential Qualifications and Experience

• Holds a valid IOSH Managing Safety certificate
• Hold a Level 5 Management certificate or equivalent (or willing to work towards)
• Advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook
• Able to work on client premises 5 days a week.
• Able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues.