Gatehouse Security Officer

• The on-coming officer will arrive in time for a handover from the off-going officer, after first reporting to the Security Control room to log-on for duty and collect a radio, circa 06:45/18:45
• The controlled movement of all vehicles are to be monitored and permission to enter WCP Estate must be confirmed.
• Greet all guests in a welcoming manner, regardless of their attitude towards the security officer. If needed, escalate matters to the Security Manager.
  
• Ensure that only trained Traffic Marshall Officers to direct traffic through the gates.
• Manage the vehicle entry process for vehicles entering through the Gatehouse, Wood Lane and Tesco Bollards via CCTV and Intercom system.
• Operate Rise Portal and Parkable systems.
• Send daily shift reports to Bidvest Noonan and WCP Management.
• Participate in WCP fire evacuation procedures.
• Ensure that all staff entering through the Gatehouse swipe their access pass and that authorisation is given via the Green light.
• Check deliveries on the Property Management System and collate the remaining details not already placed onto the Rise Portal.
• Keep visual on the Pedestrian Entry point, ensuring there is no tailgating through the bicycle access gate.
• Manage traffic entering onto site, ensuring queues do not build up.
• Communicate with the Post Room, ensuring they are aware of incoming deliveries and couriers.
• Escalate all issues to either the Security Manager or Logistics Supervisor.
• Any damage’s incurred to the WCP Gatehouse infrastructure and/or fabric or any accidents and incidents should be reported immediately to the Security Control Room and a log should be made in the DOB in Red Pen, with a corresponding statement from the officer as to how the events occurred.

• Deliver excellent customer service
• Advanced IT Skills
• Be well organised and have methodical approach
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Able to demonstrate an ability to work as part of a team
• Able to deal calmly and confidently with all demands from the staff and stakeholders
• An understanding of the principles of equality and diversity in relation to staff and visitors’ needs

Benefits as a Gatehouse Security Officer

• Full uniform supplied
• Paid holidays
• Pension plan
• On-going training
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via
• Discounts/Cash back and Shopping Cards

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. 

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. 

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process.  If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected]