MAIN PURPOSE OF JOB ROLE:
At South Yorkshire Mayoral Combined Authority (SYMCA), the Bidvest Noonan team provide services that secure and clean the Bus, Train and Park and Ride Stations namely for SYMCA.
To assist the Service Delivery management team in the delivering of contractual aims in line with the operating framework and crucially Client requirements.
To carry out all Customer Service Ambassador cleaning duties in a safe manner, working effectively and adhering to all Bidvest Noonan, client and customer procedures and instructions.
Support the Service Delivery Manager (SDM) in managing customer service, cleaning and all other support services activity across all Interchanges within South Yorkshire. Delivering weekly contracted hours over a 24-hour period on a rota’ d shift pattern as directed by the SDM.
KEY ACCOUNTABILITIES
CSA Cleaners must have the capability of carrying out the following task list in accordance with safe procedures: -
- Chemical competence
- Machines: Safe use and care
- Storage of equipment
- Spray cleaning
- Machine scrubbing and drying
- Scrubbing and drying with battery or electrically powered scrubber drier
- Mop sweeping
- Single / two solution mopping
- Buffing
- Suction cleaning
- Wall washing
- Dust, damp wipe, wash, polish application
- Cleaning lifts
- Cleaning personal computers
- Cleaning telephones
- Cleaning bin areas
- Cleaning toilets, wash hand basins, urinals, washroom furniture
- Spray buffing
- Window cleaning
- Stain removal
- Cleaning lifts
- Litter picking
- High level cleaning
- Wall washing
- Body spillages and sharps
- Cleaning of stairs, landings, balustrades and handrails
- Stripping, cleaning and reapplying emulsion polish
- Refuse collection and floor cleaning
- Will need to be physically fit to complete manual tasks as detailed attached
- Will be required to operate powered equipment including buffers and sweepers
- Will be required to sweep and mop
**This role profile is a guide to the work you will undertake; it may be changed from time to time to incorporate any changing circumstances**
Nature of Work
- Capable of problem solving and being proactive
- Sense of accountability in terms of services provided, quality and standard
- Good communication skills
- Excellent time keeping skills
- Should be strongly customer focused and have a strong awareness of client needs
- Have ability to work with and relate to colleagues to achieve the company goals
- Must satisfy any Employment Screening changes set by legislation
- Awareness of the impact of your actions on clients, customers and colleagues
- Ensure customer approach is maintained with regards assisted self-serve
Customer Service Excellence
- Lead by example and have a ‘Can-Do’ attitude
- Proudly deliver service every day, responding to customer needs in a timely, professional, helpful and courteous manner, regardless of customer attitude
- Build strong and professional relationships with our customers and clients, to ensure that they view Bidvest Noonan as professionals and experts at service delivery who they can trust to deliver the service consistently in a cost-effective manner
- Acknowledge our customers in a polite and professional manner and recognise regular customers by name so that our individual customers feel valued
- Act with honesty, integrity and treat our customers the way you want to be treated
- Ensure that our service delivery exceeds our customer’s expectations, by doing things right first time and take responsibility for customer requests and remarks
- Be confident and positive using body language and image to encourage everyone else to do the same
- Recognise that we are ambassadors for our clients on site and lead the customer service experience to make it the best it can be
Operational Excellence
- Make sure you understand our Standards in the site specification and Assignment Instructions and adhere to these
- Review what you do and how you do it regularly; identify why we make mistakes or things don’t go to plan and take action
- Make sure you have all the information available to you to do your job and support the customer and your colleagues
- Make sure customer feedback either good or bad is acted on. It’s your responsibility.... you own it!
- Be persistent in solving your problems, seek advice from your boss or colleagues and take responsibility for fixing things that need fixing
- Be flexible to planned work schedules to ensure customer excellence
- Be flexible on request to operate at similar sites in South Yorkshire
- Manage time and deadlines to meet the service requirements
- Develop your own plan so that you can manage the systems, procedures, objectives and timescales set
- Have a disciplined approach when undertaking tasks and use the appropriate control procedures
- Ensure that you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene, including the reporting of any incidents to your manager
- Report all accidents and near misses to your manager and make sure appropriate records are made by completing the paperwork
- Report any defects with machinery and be aware of service requirements
- Ensure that all protective equipment is used correctly as specified by the Health and Safety at Work Act 1974
Person Specification and Values required for cleaners:
- An optimistic attitude is essential with a drive to make a positive difference
- An ability to work as part of a collaborative team
- Capability of showing and demonstrating care towards your colleagues and clients
- Always demonstrating respect and integrity in your work and work relationships
- Be energetic and passionate
- An ability to take pride in work well done