Operations Support Coordinator 1pm-10pm Mon-Fri

Operations coordinator – Cleaning

Reporting to – Contract Operations Lead

Location - Dublin

Key deliverables are:

• Client engagement at all levels
• People management
• KPI and standards conformance
• Operational and Commercial performance
• Implement and support change.

Main Responsibilities (not limited to*):

• The primary role is to ensure that the contracted operational service delivery, audit readiness (using the company auditing tool) and compliance is managed and delivered for the Client.
• Manage, train, motivate and develop a team Cleaning Staff (supervisors and cleaning operatives), ensuring full attendance with a pool of fully trained relief staff for cleaning roles.
• Assess performance of staff and identify training needs.

• Development of strategic partnerships with key stakeholders on each site.
• Manage and develop client relationship, respond their needs and daily interaction.
• Develop Bidvest Noonan as the preferred and expert supplier to this client for the provision of cleaning services and grow additional service lines.
• Retention of existing contract and identify new business opportunities for Bidvest Noonan on site.
• Ensure the contract is operating to and exceeding the required specification and performance and is regularly audited in line with specification.
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures & policies.
• Prioritise health and safety at all levels.
• Endorse new Company initiatives and ensure they are implemented on site.
• Ensure adequate staff levels on sites.
• Weekly reporting to Operations Manager on site performance.
• Endorse new ESG Company initiatives and ensure they are implemented on site.
• Ensure that staff are adhering to policies and procedures on site.
• Carry out regular and thorough treatments/inspections to maintain such conditions.

   

  The Ideal Candidate:

• Previous experience in the Soft Services sector with cleaning contracts.
• Previous experience interacting and communicating with client senior management team.
• Must have excellent communication skills.
• Must have excellent IT skills.
• Will have knowledge of reporting requirements within and understanding of KPI’s.
• Highly flexible with a demonstrated willingness to take on a responsible approach to any issues.
• Practical and logical approach to problem solving.
• Be a team player with the ability to develop and maintain good interpersonal relationships.
• Develop, implement, drive, and support the performance metrics.

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.