Strategic Account Lead – Industrial & Construction Cleaning
Location: Ireland (national remit, with client site travel)
Reports to: Regional Manager
Contract Type: Full-time, Permanent
The Strategic Account Lead – Industrial & Construction Cleaning is responsible for owning, developing, and expanding key national client relationships within the industrial, construction, and specialist cleaning sectors in Ireland.
This role combines strategic account management, commercial growth, and cross-functional leadership, ensuring high-value clients receive consistent, compliant, and innovative cleaning solutions across complex, multi-site environments.
The successful candidate will act as a trusted advisor to senior client stakeholders, driving contract retention, organic growth, and service excellence while aligning operational delivery with commercial objectives.
Strategic Account Management
- Own and lead a portfolio of strategically important industrial and construction-sector clients across Ireland
- Build long-term, senior-level relationships with client decision-makers
- Develop and deliver account strategies, growth plans, and retention initiatives
- Act as the single point of accountability for overall contract performance
Client Experience & Continuous Improvement
- Conduct regular performance reviews, site visits, and service improvement meetings
- Manage escalations and resolve issues proactively and professionally
- Drive innovation, sustainability initiatives, and value-added solutions for clients
- Deliver the QBR to clients
Commercial Growth & Retention
- Identify and convert opportunities for contract expansion, scope extensions, and new services
- Lead pricing strategies, commercial negotiations, contract renewals, and tenders
- Deliver agreed revenue, margin, and profitability targets
- Monitor client spend, forecasting, and pipeline performance
Operational Collaboration
- Work closely with Operations, Mobilisation, HSEQ, Finance, and HR teams to ensure seamless service delivery
- Support mobilisation of new contracts and large project works
- Ensure services are delivered in line with SLA, KPI, and compliance requirements
- Champion health & safety excellence across all client sites
Key Relationships
- Internal: Operations Managers, Site Managers, Commercial, HSEQ, Finance, HR
- External: Client senior stakeholders, procurement teams, site managers, subcontractors, industry partners
Skills & Experience Required
Essential
- Proven experience in strategic or national account management within: Industrial cleaning, Construction support services, Facilities management, building services or related sectors.
- Strong commercial acumen with demonstrable success in revenue growth and contract retention
- Experience managing complex, multi-site or high-risk environments
- Excellent stakeholder management and negotiation skills
- Working knowledge of Irish H&S legislation and industrial/commercial compliance standards
- Full, clean Irish driving licence
Desirable
- Experience working with construction companies, developers, or industrial manufacturing clients.
- Tendering and bid management experience
- Understanding of specialist services (eg. builder cleans, high-level cleaning, shutdowns, façade cleaning)
- Formal sales, commercial, or leadership qualifications
Benefits
- Competitive salary
- Performance-related bonus
- Company car or car allowance
- Pension contribution
- Mobile phone and laptop
- 25 days annual leave
- Ongoing professional development