Soft Services Manager - Marlowes

Are you looking for a new challenge within the FM sector? Do you enjoy working with a team and taking ownership of delivery onsite. You're  primary focus is to assist in managing the operational day to day performance/standard as well as implementation & continuous review of strategy & processes across the services. 

You'll assist in managing & overseeing the efficient & effective operation of the Security & Cleaning services within the contract, maintaining agreed contractual specification standards, ‘Service Level Agreements’ & ‘Key Performance Indictors. You'll enhance the customer experience & reputation across the client organisation.

You're ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation

•  Experience in a similar role & service offering
•  Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can do attitude
•  Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams. Strong attention to detail.
•  Responds positively to change, driving change through managing others
•  The ability to develop robust relationships with team members, key clients & stakeholders 
•  The ability to listen & understand the needs of a client, company & team members & adapt the service offering accordingly
•  Strong commercial & financial skills with experience in managing budgets & delivering targets
•  Self-motivated & driven with the ability to work in pressurised commercial/retail & customer facing environments
•  Balanced – understands the Importance of services which impact the client experience & drive commercial values
•  Process driven with the ability to flex & continually improve in line with business requirements