Location: The Science Museum, Exhibition Road, SW7 2DD
Hours: Monday to Friday 7am - 6pm 1 hour break un paid.
Pay rate: £14.10
Job Description
Purpose: To work to and supervise the standards of work, ensuring duties are effectively carried out and exceed client expectations.
Reporting to: Service Delivery Managers
Direct Reports Porters & Cleaning Operatives
Role and Responsibilities:
• To supervise the portering operations from 7am to 6pm, Monday to Friday and at other times
as may be requested by and agreed with management.
• To supervise the site operations from 7am to 6pm.
• To ensure that tasks on the “Daily Task Schedule” are completed in a timely manner.
• To respond to all radio calls for portering requests between 7am and 6pm and action all such
requests.
• To liaise with and assist the day supervisor on a daily basis when not carrying out portering du-
ties.
• To take an audit of the portering assets every Friday to be recorded in portering assets register.
• To provide handover reports at the end of every shift for Management
• To manage and maintain portering equipment to high standards.
• To manage and maintain cleaning equipment and materials to high standards.
• To prioritise health and safety at all levels.
• To assist with the training and induction of new cleaning and portering operatives as may be directed by senior management. • To endorse new Company initiatives and ensure they are implemented on site. • To provide feedback to the Cleaning Team in relation to their performance and service levels. • To conduct first line investigations as needed for people processes. • To ensure the smooth delivery of exceptional portering and cleaning services. • To comply with the Company accident reporting procedure and assist promptly and accurately in the completion of all relevant documentation. • To respond to emergency situations, ensuring minimal disruption to service delivery. • To build and maintain effective working relationships with key clients/Stakeholders. • To report any building faults to the Facilities team and apply signage as appropriate. • To escalate incidents or areas of concern to line manager. • Any other duties commensurate with the grade and as required by the nature of the role. The above reflects the main elements associated with this role, it is not intended to be exclusive or exhaustive.
Person specification
Stakeholder Management: Demonstrates excellent interpersonal skills and can quickly develop rapport with key stakeholders ü
Flexible/Adaptable to Change: Easily adapts to change with a can-do attitude, proactive approach
Knowledge, Experience & Technical skills: Has at least 3 years’ experience as a working supervisor/Team Leader and intermediate level of Microsoft Office package – Word, Excel & Outlook
Communication: Is a confident and effective communicator and able to clearly delegate tasks where needed. Has a full command of the English language and can induct and train operatives to a good standard.
Performance Management: Effectively audits cleaning standards and ensures performance is managed fairly and consistently across the service, escalating where applicable.
Time Management & Planning: Adequately plans tasks and works quickly and efficiently to a high standard to meet cleaning standards.
Teamwork: Works collaboratively as part of a team to achieve objectives, hands on.
Problem Solving: Is solution focussed and works to correct any issues that arise, adopt common sense approach
Customer Service: Promotes a high level of customer service. Is professional and approachable at all time
Living the Values:
People First Acts as an ambassador for Bidvest NOONAN, who communicates effectively and professionally at all times to deliver a high-quality service. Recognises and shares success stories to promote a culture of wellbeing. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times.
The Basics Is coherent in the fundamentals, is fluent in policies and procedures
Imagination Uses initiative and positively contributes to the business. Contributes creative solutions and ideas and can think ‘outside of the box’.
Social Value Acts sustainably with consideration to reduce waste and improve the environment.
Adaptive & Agile Seeks to exceed client expectations and works collaboratively to achieve this.
Earn Trust Delivers trust by delivering on promises, is a starter finisher who behaves ethically.