Security Officer

To maintain the security and life safety of the Clients staff, tenants, assets, and reputation.  Also, under the direction of the Head of Security and Duty Security Manager (DSM), assist the Security team with the purpose of:

• Oversee and manage the access/egress of tenant contractors visiting One Exchange Square, via the respective entry/exit points, in line with site procedures.
• Responding to emergency situations/incidents in line with Client Standard Operating Procedures (SOPs) and escalation protocols.
• Investigating and reporting criminal activity using the provided systems
• Ensure the service level expected by the Client is maintained.
• Ensure immediate and effective response to any/all situations, to mitigate risk and impact to the Client and Tenants.
• Actively participate in training to ensure continual development and uphold service excellence.
• Act as an ambassador to both JLL and Bidvest Noonan by always delivering a first class and professional service.
• Work closely with the DSM and Security team members, to help achieve critical service targets.
• Manage access/egress of all tenant contractors and visitors, in line with site SOPs and PIs
• Maintain close liaison with tenants, their contractors and Security providers.  Ensuring any issues or incidents are reported directly to the Security Control Room (SCR)
• Act as a deterrent to unauthorised access into Client premises, by politely challenging visitors and personnel who do not have valid access to the building.
• To ensure all duties are carried out in accordance with site procedures and policies.  
• Maintain full understanding of all Security SOPs.
• Immediately report any/all identified faults, ensuring correct information, in line with Site Security SOPs
• Respond to security and life safety situations when required.
• Ensure Security Officer handovers are completed, in line with expected standards.
• Actively participate and complete all agreed training.
• Complete SCR Controller succession training when required, to ensure robust resilience in the event of absence. 
• Ensure management of contractors working on site, in line with site permit to work system/procedures.
• Carry out Fire Watch duties when required.
• Ensure escalation and reporting of any/all security breaches, in line with agreed process.
• Liaison with local law enforcement and other external stakeholders when required.
• Adhere to the Equal Opportunities/Health and Safety policies on behalf of Bidvest Noonan and the Client 
• Assist in training of Security Officers to ensure the consistent provision of operationally competent persons on site.
• Provide first aid, if required, when responding to incidents.
• Attend meetings as directed by DSM.
• Carry out any Security Escorts or ad hoc requests, as directed by the Head of Security or DSM.
• Ensure you are immaculately presented in full uniform, compliant with expected standards.
• Deal with all Clients, contractors, and visitors in a professional, effective and customer engaging manner.
• Ensure you maintain clear, concise radio and telephone communications always.
• Always remain vigilant, to safeguard the security of personnel and assets with the Client premises.
• To actively contribute to the overall security infrastructure at OES through shared best practice, knowledge sharing and any suggestions to management for the continued development and efficiency of all OES security systems and personnel.

Skills & Experience required 

• Do you have previous experience in a similar role would be preferred?
• Do you have excellent written and verbal communication skills?
• Are you Customer/Client focused?
• Do you have basic computer literacy required?
• Do you have excellent attention to detail and able to respond to issues in an effective efficient manner?

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’