Security Duty Shift Manager

To maintain the security and life safety of the Clients staff, tenants, assets, and reputation.  Also lead a Team of experienced Security staff with the purpose of:

• Responding to and managing emergency situations/incidents in line with Client Standard Operating Procedures (SOPs) and escalation protocols
• Investigating and reporting criminal activity using CCTV and other systems
• Providing reports, via the Client systems, ensuring the service level expected by the Client is maintained.
• Ensuring full compliance to GDPR protocols in all matters, including investigation records, databases, and CCTV records.
• Oversee the proactive management/monitoring of all security systems, and ensure immediate and effective response, to mitigate risk and impact to the Client.
• Continual training and development of the Security team to uphold service excellence.
• Act as an ambassador to both JLL and Bidvest Noonan by always delivering a first class and professional service.
• Working closely with the Head of Security and Security team to help achieve critical service targets.
• Rostering, planning and shift coverage using Time Gate. Ensuring any potential weakness is reported to the Head of Security.
• To ensure all duties are carried out in accordance with site procedures and policies. 
• Maintain full understanding of all Security SOPs.
• To provide management support and guidance to the team, and basic disciplinary.
• Conduct basic disciplinary process when required, in line with relevant Bidvest Noonan HR process, under the direction of the Head of Security.
• Maintain fully accurate logs and other administrative records, in adherence to housekeeping and securing all data in accordance with GDPR protocols.
• Ensure Manager and team handovers are completed, in line with expected standards.
• Manage agreed training for your respective team members and ensure upkeep of all training records.
• Manage succession training for Security Officers, to ensure robust resilience and consistent provision of operationally competent people on site.
• Ensure team manage contractors working on site, in line with site permit to work system/ procedures.
• Site and team auditing and reports, in line with agreed frequency (daily, weekly, monthly).
• Ensure correct implementation of new or amended SOPs, under the direction of the Head of Security or Client.
• Provide the highest standards of reports on all formats – written, email.
• Liaison with local law enforcement and other external stakeholders when required.
• Assist the Head of Security with staff appraisals.
• Conduct monthly welfare meetings with all team members 
• Attend meetings as directed by Head of Security or Client.
• Ensure you and your Team are immaculately presented in full uniform, compliant with expected standards.
•  Order uniforms for team members as required.
• Deal with all Clients, contractors, and visitors in a professional, effective and customer engaging manner.
• Ensure all team members maintain clear, concise radio and telephone communications always.
• Adhere to the Equal Opportunities/Health and Safety policies on behalf of Bidvest Noonan and the Client
• Ensure trained team members respond to medical incidents when required and provide first aid.
• To actively contribute to the overall security infrastructure at OES through shared best practice, knowledge sharing and any suggestions to management for the continued development and efficiency of all OES security systems and personnel.

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’