Security - Lead Security Officer

Control Room Operator / LSO

1. Core Responsibilities

• System Monitoring: Continuously monitor live CCTV feeds, intruder alarms, fire alarms, and access control systems.
• Incident Management: Act as the central point of communication during emergencies, coordinating security officers and liaising with emergency services when required.
• Access Control: Manage electronic barriers, issue access passes, and monitor restricted areas.
• Record Keeping: Maintain accurate daily logs and prepare detailed incident reports.
• Equipment Maintenance: Identify and report system faults and carry out basic diagnostic checks on security equipment and software.
• Patrolling / Health & Safety: Full site patrol consisting of a 78-point route. Identifying potential safety concerns or near miss incidents.

2. Key Skills & Requirements

• Licensing (UK): Valid SIA CCTV Licence (Public Space Surveillance) required. An SIA Door Supervisor Licence is often advantageous.
• Technical Proficiency: Experience using Video Management Systems (VMS) and integrated security platforms.
• Communication: Strong verbal communication skills with a calm and professional manner when using radios and telephones.
• Concentration: Excellent attention to detail and the ability to remain focused during long monitoring periods.

3. Working Conditions

• Shifts may include days, nights, weekends, and bank holidays as part of a 24/7 operation.
• Role involves working in a high-pressure environment with the need for quick and effective decision-making during incidents.

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’