Security Operations Manager
A fantastic opportunity has arisen within Bidvest Noonan for a Security Operations Manager, who will work at our client’s prestigious premises
We require the manager to be SIA licenced – Security Guarding/Door Supervision
Overview
To be responsible for managing a team of security professionals in a high end corporate environment ensuring that all aspects of security are delivered in every task undertaken and that duties are carried out to the highest standard. To ensure that Business Continuity under ISO 22301 is implemented and tested.
To be part of the Bidvest Noonan management team contributing to the company’s efficiency, effectiveness and service delivery to employees and clients.
To be the principle contact for all clients’ and ensure that the customer’s experience is “second to none”. To deal with any complaints or grievances.
To provide first line management support and direction to all site based Security Teams, Bench and Relief Staff. Ensuring all staff are adhering to their Contract of Employment and Company Disciplinary Code and report to Operations Manager any breaches of these. This will include the administration of all rostering, holiday and other leave applications, initial response to site emergencies, and ensuring that the Health, Safety and Welfare of site teams is maintained.
Must be confident and a good communicator as you will be expected to liaise with senior management and clients to discuss the service requirements or any issues.
Patrol and Response Manager – Key Responsibilities
1. Operational Oversight
- Manage day-to-day patrol and response operations across assigned sites or regions
- Ensure all patrol routes are completed as scheduled and meet client/service level agreements (SLAs)
- Monitor real-time activity (e.g., tracking systems, control rooms, incident reports)
2. Incident Management
- Oversee response to alarms, emergencies, and incidents (e.g., security breaches, fire alarms, accidents)
- Ensure timely and effective deployment of response teams
- Review incident reports and ensure accurate documentation and follow-up actions
- Liaise with emergency services when required
3. Team Leadership
- Supervise patrol officers and response teams
- Conduct briefings, debriefings, and performance reviews
- Ensure appropriate staffing levels and rota management
- Provide coaching, training, and development for team members
4. Compliance & Standards
- Ensure all operations comply with company policies, regulatory requirements, and industry standards (e.g., PSA in Ireland)
- Conduct site audits and patrol checks to maintain service quality
- Enforce health & safety procedures and safe working practices
5. Client & Stakeholder Management
- Act as key point of contact for clients regarding patrol and response services
- Attend client meetings and provide performance updates
- Address complaints, service issues, and continuous improvement actions
6. Technology & Reporting
- Use security systems (e.g., tracking software, incident management systems like Timegate/Dayforce) to monitor performance
- Analyse KPIs such as response times, incident trends, and patrol completion
- Produce regular reports for management and clients
7. Risk Management
- Identify security risks and recommend mitigation measures
- Ensure patrol strategies align with current threat levels
- Support investigations into incidents, losses, or breaches
8. Resource & Fleet Management
- Manage patrol vehicles, equipment, and communication tools
- Ensure vehicles are maintained, compliant, and properly allocated
- Control costs while maintaining service quality
9. Emergency Planning
- Support development and testing of emergency response plans
- Coordinate large-scale or critical incident responses
- Ensure teams are trained in crisis protocols
Optional Add-On (if senior role)
- Budget management and cost control
- Strategic planning for patrol deployment
- Contract mobilisation and service improvement projects
Administrative Responsibilities
- Daily – brief the Contract Manager and team on pertinent security-related issues
- Monthly basis – report to the contract manager any onsite issues relating to security service delivery and achievements.
- Ensure that all personnel including relief cover employed at the client’s premises undergo the required training and assessment of competency processes, including certification, in line with agreed strategic deliverables.
- Annual basis – Carry out staff appraisals of the Supervisors and ensure that staff appraisals of all team members are conducted to the expected standard.
- Ensure that the Supervisors are given clear goals and objectives over a twelve-month period. Ensure that all team members are provided with suitable counsel to identify annual goals and objectives.
- Prepare and maintain training records for all staff, to include site induction and ongoing training and development needs.
- Complete monthly audits of all documentation. One audit per month.
- Complete a minimum of one knowledge tests of two officers per month.
Job Role Requirements as a Security Manager
- A valid SIA Licence
- Previous experience in a similar role is essential
- Display a thorough and appropriate knowledge of regulations and working laws that govern the security and safety of staff, visitors, contractors, and colleagues
- Demonstrate a working knowledge of Evacuation and Emergency procedures, firefighting equipment, evacuation principles and communication skills via telephone/PA/radio equipment
- Good understanding and proven ability in dealing with incident/crisis management
- Good written ability and numeracy are required to prepare working rosters, timesheets, and various other reports
- Excellent English in both verbal and written communication skills.
- Valid front line SIA license.
- Excellent knowledge of operational security software applications or the ability to acquire such knowledge through training.
- First Aid at Work (if not currently held, qualification must be gained within 3 months of employment).
- NVQ 5 in Security Management (if not currently held, qualification must be gained within 3 months of employment)
- IOSH Managing Safely (if not currently held, qualification must be gained within 3 months of employment)